Refund & Return Policy

At ALAFRENCH, operated by ALF FASHION BRAND – FZCO, we uphold the highest standards of craftsmanship, presentation, and customer experience. Each piece undergoes a final inspection, finishing process, and premium packaging stage in France to ensure that every item meets luxury-grade expectations.

This Refund & Return Policy applies to all purchases made on our online platforms and aims to ensure transparency, clarity, and compliance with applicable laws.

Article 01

General Principles

By placing an order with ALAFRENCH, you agree to the terms below.

We provide a return option to safeguard buyer confidence while maintaining the integrity of luxury textile products. Returns are accepted only under strict conditions to preserve product hygiene, exclusivity, and resaleability.

Article 02

Right of Withdrawal (For EU Customers)

Customers residing within the European Union benefit from a 14-day legal withdrawal period, starting on the day the order is delivered.

To exercise this right:
• You must notify us unequivocally before the withdrawal period expires
• Items must be returned in accordance with Section 3

Customers outside the EU (including UAE) may also request a return within 14 days, but this is a commercial policy, not a statutory right.

Article 03

Conditions of Return Eligibility

To qualify for a return, the following conditions must strictly be met:

3.1 Product Condition Requirements

Returned items must be:

  • Unworn
  • Unused
  • Unwashed
  • Free of odors, stains, cosmetic traces, or deformation
  • Free of damage, stretching, or alteration
  • Returned with all textile labels, hangtags, authenticity cards, protective materials, and original packaging

Any missing component or sign of wear automatically voids the eligibility for return.

3.2 Packaging Condition

Luxury packaging (premium boxes, protective pouches, branded envelopes) must be returned in perfect condition. Damaged packaging may result in a partial refund or refusal, depending on the extent of deterioration.

3.3 Non-Returnable Items

For hygiene and exclusivity reasons, the following items cannot be returned:

  • Underwear or hygiene-sensitive garments
  • Socks
  • Accessories worn in direct contact with the body
  • Customized or personalized pieces
  • Limited-edition items (unless defective)
  • Gift cards
  • Items returned without prior authorization (RMA)
Article 04

Proof of Purchase

A valid proof of purchase is required:

  • Order confirmation
  • Invoice
  • Customer account record

No return can be processed without such documentation.

Article 05

Return Authorization (Mandatory)

Before sending back any item, customers must request a Return Merchandise Authorization (RMA).

Upon approval, the customer receives:

  • The official French return address
  • A unique RMA reference code
  • Packaging and transport instructions
  • The deadline for dispatch
Returns sent without an RMA may be refused or returned to the sender.
Article 06

Return Shipping Costs

Unless the item is defective or incorrectly supplied:

  • Return shipping costs are borne by the customer
  • The customer must use a trackable and insured shipping method
  • The customer is responsible for any loss or damage during transit

For luxury textile items, we strongly recommend using:

  • Colissimo with tracking (France)
  • DHL Express or UPS (International)
Article 07

Inspection of Returned Goods

All returned items undergo a strict two-stage inspection in France:

7.1 Primary Verification

  • Packaging condition
  • Tags and labels
  • Product integrity
  • Absence of wear or defects caused by the customer

7.2 Secondary Quality Control

  • Textile integrity
  • Stitching and finishing
  • Absence of odors or cosmetic traces
  • Conformity to the state of a new luxury product
If the item does not meet these requirements, the return will be rejected and the product returned to the customer at their expense.
Article 08

Refund Conditions

If the return is approved, the refund is processed as follows:

  • Refunded to the original method of payment only
  • Processing delay: 5 to 10 business days after approval
  • Banking delays may vary depending on the customer's bank

8.1 Shipping Fee Refund Rules

  • EU customers exercising their legal withdrawal right may be refunded the standard shipping fee only
  • Express and premium delivery fees are non-refundable
  • International shipments: shipping fees are not refunded unless the item is defective
Article 09

Exchanges

Exchanges are strictly limited to:

  • Defective items
  • Damaged items
  • Items supplied in error

Size or preference exchanges may be accepted only if stock allows, but cannot be guaranteed for limited or premium collections.

Article 10

Defective or Non-Conforming Goods

If an item is defective, damaged upon arrival, or does not match the order:

  • The customer must contact customer care within 72 hours of delivery
  • Photographic evidence may be required
  • ALAFRENCH will cover return shipping fees in such cases
Defect claims made after extended use or improper handling will be rejected.
Article 11

Items Not Picked Up or Refused on Delivery

If a parcel is:

  • Refused at delivery
  • Unclaimed from a pickup point and returned to us

Then:

  • Original shipping fees remain non-refundable
  • Return shipping fees may be deducted
  • Reshipment costs are borne by the customer

Contact Information

For any request relating to returns, refunds, or exchanges:
Email: contact@alafrench.fr

ALF FASHION BRAND – FZCO
License Number: 73910
Registered Unit: IFZA Business Park, Dubai Digital Park (DDP)
Unit 73910-001, Dubai Silicon Oasis
Dubai, United Arab Emirates

Managed by: Mr. P. Samuel
Phone: +971 4 228 52 85

Return Logistics Center (France):
Provided via RMA authorization only

Website Contact: alafrench.fr/pages/contact
Fulfillment & Logistics: France
Final Manufacturing Stage: Finishing, packaging, quality control in France