CONTACT US

All customer inquiries should be directed to contact@alafrench.fr. We have dedicated teams in France and Dubai who respond to all emails within 24 hours during business days. You can also reach us by phone at +971 4 228 52 85 (Monday-Friday, 9:00 AM - 6:00 PM GST).

Our France and Dubai offices operate Monday to Friday, 9:00 AM to 6:00 PM GST. Emails sent outside these hours will be answered on the next business day. We are closed on weekends and public holidays.

Once your order ships, you will receive an automatic email with your tracking number and a link to track your package. You can also log into your account on our website to view your order status. If you haven't received tracking information within 3 business days, please contact us at contact@alafrench.fr.

We offer a 14-day return period from the date of delivery for unworn, unwashed items in original condition with all tags attached. Returns must be initiated through contact@alafrench.fr to receive an RMA (Return Merchandise Authorization) number. Please review our complete Returns & Refunds policy on our Terms page before initiating a return.

Delivery times vary by destination: France (2-3 business days), Europe (5-7 business days), International (7-10 business days). Express shipping options are available at checkout. Orders are processed within 1-2 business days before shipping. You will receive tracking information once your order ships.

Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout. All transactions are encrypted and secure.

To request a refund, first contact contact@alafrench.fr with your order number and reason for return. We will provide you with an RMA number and return instructions. Once we receive and inspect your return, refunds are processed within 7-10 business days to your original payment method.

We do not currently offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order. Contact contact@alafrench.fr for assistance with the return process.

We take quality seriously. If your item arrives damaged or defective, please contact contact@alafrench.fr within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Each garment comes with specific care instructions on the label. Generally, we recommend dry cleaning for our jacquard pieces and delicate hand washing for other items. Avoid harsh detergents and direct sunlight when drying. Proper care ensures the longevity of your pieces.

All ALAFRENCH pieces undergo their final manufacturing stage in France, including finishing, quality control, and packaging. This ensures each garment meets our exacting standards of French craftsmanship and luxury.

Information about gift cards is available on our website. For specific inquiries about gift cards or corporate gifts, please contact contact@alafrench.fr.

Subscribe to our newsletter at the bottom of our website to receive updates on new collections, exclusive releases, and special offers. You can also follow us on social media for behind-the-scenes content and style inspiration.

For wholesale inquiries, collaboration proposals, or press requests, please email contact@alafrench.fr with the subject line 'Collaboration' or 'Wholesale'. Include details about your business or project, and our team will review your inquiry.